Home
Manchester
Marlboro
ESSE
Camel
Djarum
Account
Language
Currency
Logistics
  • Language
  • Currency

Privacy policy

This Privacy Policy describes how AU-TOBACCO (“we,” “our,” or “us”) collects, uses, stores, and protects your personal information when you access or use au-tobacco.com (the “Website”).

By using this Website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide when you:

  • Visit our Website

  • Place an order

  • Contact our customer support team

  • Communicate with us by email or other channels

  • Subscribe to updates or marketing communications, where applicable

The types of information we may collect include:

  • Full name

  • Billing address

  • Shipping address

  • Email address

  • Phone number

  • Order details

  • Payment-related information

  • Communication records

  • IP address

  • Browser type

  • Device information

  • Cookies and usage data

2. How We Use Your Information

We may use your information for the following purposes:

  • To process and fulfill orders

  • To manage shipping, delivery, and customer service

  • To communicate with you regarding orders, inquiries, or support requests

  • To verify transactions and help prevent fraud or misuse

  • To improve our Website, services, and customer experience

  • To comply with legal, regulatory, tax, or compliance obligations

  • To maintain internal business records

  • To send service-related notices or updates

  • To send promotional communications where permitted or requested

3. Order and Payment Information

When you place an order, we may collect the information necessary to process your purchase and arrange shipment.

Payment-related information may be processed through third-party payment service providers. We do not guarantee that payment information is stored directly by us, and in many cases payment processing is handled through external providers according to their own privacy and security practices.

Customers are responsible for providing accurate and complete information when placing an order.

4. Communications

If you contact us by email or through the Website, we may retain records of those communications in order to respond to your inquiry, provide support, resolve disputes, and improve our services.

5. Cookies and Usage Data

Our Website may use cookies, similar technologies, and analytics tools to collect certain technical and browsing information.

This may include:

  • Pages visited

  • Time spent on the Website

  • Browser and device type

  • Referring websites

  • General location data based on IP address

  • Interactions with Website features

We use this information to improve Website performance, analyze traffic, enhance user experience, and support security and operational functions.

You may adjust your browser settings to refuse cookies or limit cookie usage. However, some parts of the Website may not function properly if cookies are disabled.

6. How We Share Information

We may share your information only when reasonably necessary for business operations, including with:

  • Payment service providers

  • Shipping carriers and logistics providers

  • Website hosting or technical service providers

  • Customer support or communications service providers

  • Legal, regulatory, or governmental authorities when required by law

  • Professional advisers where reasonably necessary for legal or business purposes

We do not sell your personal information to third parties for their independent commercial use.

7. International Processing and Transfers

Because our business operations may involve international customers, service providers, or shipping-related processes, your information may be processed or transferred across jurisdictions where permitted by law.

By using the Website and submitting your information, you acknowledge that such transfers may occur as necessary for order processing, business operations, customer support, and compliance purposes.

8. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Fulfill orders and provide services

  • Maintain business and transaction records

  • Comply with legal, tax, accounting, or regulatory obligations

  • Resolve disputes

  • Enforce our policies and agreements

When personal information is no longer reasonably required, we may delete, anonymize, or securely store it in accordance with applicable law and internal business practices.

9. Data Security

We take reasonable administrative, technical, and organizational measures to help protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.

However, no method of data transmission over the internet or electronic storage is completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

10. Your Rights and Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information, which may include the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of certain personal information

  • Object to or restrict certain processing activities

  • Withdraw consent where processing is based on consent

  • Opt out of certain marketing communications

If you would like to make a privacy-related request, please contact us using the contact details below. We may need to verify your identity before processing certain requests.

11. Marketing Communications

If you choose to receive promotional messages from us, we may use your contact information to send updates, promotions, or other marketing content where permitted.

You may opt out of marketing communications at any time by contacting us or using any unsubscribe method made available.

12. Third-Party Services and Links

Our Website may use or refer to third-party services, including payment processors, shipping providers, communications platforms, analytics tools, or other external services.

This Website may also contain links to third-party websites. We are not responsible for the privacy practices, content, or policies of third-party websites or services. We encourage users to review the privacy policies of those third parties separately.

13. Children’s Privacy

This Website is intended for adult consumers only and is not directed to minors.

We do not knowingly collect personal information from children or individuals who are not legally permitted to purchase tobacco-related products in their jurisdiction. If we become aware that such information has been submitted, we may delete it where appropriate.

14. Legal Compliance

We may use, disclose, or retain personal information where reasonably necessary to:

  • Comply with applicable law, regulation, or legal process

  • Respond to lawful requests from public authorities

  • Protect our rights, property, or business interests

  • Investigate fraud, misuse, or policy violations

  • Enforce our Terms of Service and related policies

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time.

Any changes will be posted on this page with the updated effective date where applicable. Your continued use of the Website after such changes are posted constitutes your acceptance of the revised Privacy Policy.

16. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us:

Website: au-tobacco.com
Email: service@au-tobacco.com