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Payment Policy

Thank you for shopping with AU-TOBACCO.

This Payment Policy explains how payments are handled on au-tobacco.com. By placing an order on our website, you agree to the terms set out below.

1. Accepted Payment Method

We currently accept payments through PayPal.

Customers must complete payment successfully through the available PayPal checkout process before an order can enter the processing stage.

2. Payment Confirmation

Orders will only be processed after payment has been successfully received and confirmed.

If a payment is pending, declined, interrupted, reversed, or otherwise not successfully completed, the order may be delayed, suspended, or cancelled until the issue is resolved.

3. Order Processing After Payment

Once payment has been successfully confirmed, the order will move into our normal order review and processing procedure.

Please note that payment confirmation does not automatically mean that the order has already been packed or shipped. Orders remain subject to stock availability, order review, and operational processing.

4. Payment Review and Verification

For security, compliance, or fraud-prevention purposes, some transactions may require additional review or verification before processing can continue.

If additional verification is needed, this may cause a delay in order processing.

5. Currency and Charges

All prices displayed on the website are shown in the currency indicated at checkout.

Customers are responsible for reviewing the final payment amount before completing the transaction. Depending on the customer’s payment source, bank, card issuer, or PayPal account settings, additional bank charges, conversion fees, or cross-border transaction fees may apply.

6. Failed or Incomplete Payments

If payment is not completed successfully, the order will not be processed.

Customers who experience payment issues should first check their PayPal account or payment source and then contact our customer support team if assistance is needed.

7. Refunds

If a refund is approved, it will generally be returned through the original payment method used for the transaction, subject to the policies and processing time of PayPal or the relevant financial institution.

If the order has not yet been shipped, customers may request a cancellation and refund by contacting our customer support team and providing the relevant order number. Once verified, we will process the request promptly.

8. Important Notice Regarding Disputes

For the fastest resolution, customers should contact our customer support team directly before opening a PayPal dispute, chargeback, or any other third-party payment claim.

If a customer initiates a dispute or refund claim directly through PayPal without first contacting us and providing the relevant order number, the matter may require additional verification and review, which can significantly extend the resolution time.

9. Pricing Errors

While we make reasonable efforts to ensure that pricing and payment information on the website is accurate, errors may occasionally occur.

We reserve the right to cancel or refuse any order affected by incorrect pricing, listing errors, technical issues, or payment irregularities.

10. Customer Responsibility

Customers are responsible for ensuring that:

  • The payment information submitted is accurate

  • They are authorized to use the selected payment method

  • The billing and contact details provided are complete and correct

Incorrect payment or billing information may result in delays, failed transactions, or order cancellation.

11. Contact Us

If you have any questions regarding payment, please contact us:

Website: au-tobacco.com
Email: service@au-tobacco.com